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CANDIDATE FAQS

Candidate FAQs

How do I apply for a job on GS One?

Browse open roles from your Candidate Dashboard or the Jobs page, then click Apply on any listing. Your profile and documents are shared with the employer automatically once you apply.

Why can't I see the employer's company name?

Employer identity is kept confidential during the early stages of recruitment to protect the employer's business information. You'll see a "Verified by GS One" badge instead — this confirms the employer has been verified for legal registration and compliance. The real company name is revealed once your application reaches a later stage (typically once an interview is scheduled).

How do I improve my chances of being shortlisted?

Complete your profile fully — including work experience, education, language scores, and a valid passport number — and upload all requested documents. A more complete profile is matched to more relevant jobs.

Can I apply to more than one job at a time?

Yes. You can apply to as many active jobs as you're eligible for. Each application is tracked separately on your Applications page.

EMPLOYER FAQS

Employer FAQs

How do I post a job demand?

Once your employer account is verified, go to My Jobs in your Employer Portal and click Post a Job. Your job goes live immediately for recruiters and, where relevant, assigned Recruitment Partners to work.

How is my company verified?

Every employer account is reviewed by our team for legal registration and hiring authenticity before you can post jobs or view candidate details. This is what candidates and recruiters see as the "Verified by GS One" badge.

Can I assign my job to a specific Recruitment Partner?

Job demand assignment to Recruitment Partners is managed by the GS One team to ensure the right sourcing network is matched to each role. Contact your account team if you have a partner preference.

How do I review submitted candidates?

Candidates submitted against your job appear under that job's Applicants list in My Jobs. You can review profiles, shortlist, and request interviews directly from there.

RECRUITMENT PARTNER FAQS

Recruitment Partner FAQs

How do I receive job demands?

The GS One team assigns active job demands to your partner account based on your specialisation. Assigned demands appear in your dashboard with the job title, industry, country, city, vacancies, priority, and deadline.

Why don't I see the employer's name on assigned demands?

Employer identity is confidential business information and is never shown to Recruitment Partners. You'll always see everything you need to source candidates — role, location, requirements, vacancies — just not the employer's company name, contact details, or logo.

How do I submit a candidate against a demand?

From your assigned demand, use Submit Candidate to attach a candidate profile. The submission is routed to GS One and the employer for review, and you can track its status from your dashboard.

ACCOUNT & LOGIN

Account & Login

I forgot my password. What do I do?

Go to the login page and select "Forgot password?". You'll receive an email with a secure link to set a new password. The link is single-use and expires after a short period for your security.

Can I sign in with Google?

Yes, candidates can register and sign in using their Google account. Employer, Recruiter, and Recruitment Partner accounts are set up directly by GS One.

How do I change my registered email address?

Contact GS One Support with your current registered email and the new address you'd like to use — we'll verify your identity and update it for you.

Why was my account suspended?

Accounts may be temporarily suspended for security review or a compliance concern. If this happens, you'll see a message when you try to sign in — contact Support for details.

DOCUMENTS

Documents

Which documents do I need to upload?

Typically a valid passport, educational certificates, and any trade or professional certifications relevant to your target role. Exact requirements depend on your industry and target country.

Where do I upload my documents?

Upload all documents through your Candidate Portal's Documents section. Never send documents by email or through any link outside GS One.

How long does document verification take?

Most documents are reviewed within 24–48 hours. You'll see each document's status (Pending, Verified, or Rejected) on your Documents page, with a reason if a document is rejected.

My document was rejected. What now?

Check the rejection reason shown on your Documents page, then re-upload a corrected or clearer copy. Common reasons include expired documents or unclear scans.

VISA

Visa

Does GS One handle my visa application?

GS One and your employer coordinate the visa process once you accept an offer, guiding you through the required steps and documentation for your destination country.

How will I know my visa status?

Your pipeline stage updates to reflect visa processing once you've accepted an offer. You'll be notified of any documents or actions needed from you at each step.

What if my visa application is delayed?

Visa timelines vary by country and can be affected by government processing times outside our control. Your recruiter will keep you updated and flag any additional documents required.

INTERVIEWS

Interviews

How will I be notified of an interview?

You'll receive a notification and see the interview listed on your dashboard with the date, time, and format (video or in-person) once an employer requests one.

Can I reschedule an interview?

Contact your recruiter as soon as possible if you need to reschedule. We'll coordinate a new time with the employer.

What happens after the interview?

The employer records their decision, and your pipeline stage updates accordingly — moving to an offer, a further stage, or being closed out. You'll be notified either way.

DEPLOYMENTS

Deployments

What is a deployment?

Deployment is the final stage after you're placed — it covers your travel and reporting details for starting your new role, including flight, airport, and reporting date.

Where do I find my deployment letter?

Once your deployment is confirmed, your deployment letter is available from your Candidate Portal and names your employer, role, and travel details — required for visa and immigration purposes.

Who do I contact about flight or travel changes?

Contact your recruiter or GS One Support with any change in your availability or travel details as soon as you know, so your deployment can be updated.

BILLING

Billing

How are recruitment fees calculated?

Fees are agreed with each employer as either a fixed amount or a percentage of the placed candidate's salary, set out in your commercial terms before any placement is made.

When is an invoice generated?

An invoice is generated once a fee is approved following a successful placement. You can view all your invoices and their status from your Employer Portal.

What are the payment terms?

Payment terms are agreed as part of your commercial terms with GS One and shown on each invoice. Contact Support if you have a question about a specific invoice.

PRIVACY

Privacy

How does GS One protect my personal data?

We only collect the information needed to match you with roles or manage your hiring, and we never sell your data. See our full Privacy Policy for details on how your data is stored and used.

Why is employer identity kept confidential?

This protects employers' confidential business information during early-stage recruitment. It's part of the same privacy-by-design approach we apply to your own data.

How do I exercise my data rights (e.g. GDPR)?

Visit our GDPR page or contact Support to request access to, correction of, or deletion of your personal data, in line with applicable data protection law.

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